Reed College
Reed College

Student and Campus Life

Division of Student Life

Student Support Resources during COVID-19

The information on this website expired at the end of Spring 2020. Please visit Summer Break Guide for Students for current information about campus and community resources available to students during the summer break (May 18–August 31). 

This is a comprehensive guide to campus resources and services available to students during and beyond the transition to remote learning, which will take place on March 18 and last through the end of the spring semester.

This guide is organized by the following categories:

Campus Departments & Services

Departments are available during normal business hours (weekdays from 8:30 a.m.–5 p.m., closed for lunch 12 p.m.–1 p.m. - all times PST) unless otherwise stated below. Individual staff may be flexible to students in different time zones; please contact individual offices to inquire about alternative appointment hours if needed. 

Students are encouraged to contact departments by email or phone in advance if there are any questions about current operations.  

Academic Support: Students can schedule a phone or virtual academic coaching appointment with director David Gruber (online calendar) or coordinator Amaan Mohiuddin (online calendar). Individual and drop-in tutoring is available online. Students can book an individual tutoring session using the "book this tutor" link on the tutor list. You can also join drop-in tutoring Meets via the links on the drop-in schedule page. Students can read up on academic skills, strategies, and resources for working remotely on Academic Support's revised Study Skills Resources page. 

Athletics, Fitness & Outdoor Programs: The Sports Center is temporarily closed until further notice.  

Center for Life Beyond Reed: Students can reach CLBR staff via Handshake or by emailing beyondreed@reed.edu. CLBR continues to offer: 

  • 1:1 virtual appointments with professional advisors to review documents, discuss summer planning, find alumni mentors, practice for interviews, negotiate offers, etc; 1:1 virtual appointments with Peer Career Advisors for resume and Linkedin review
  • "No appointment" resume and Linkedin profile reviews 
  • Career Advancement Fund (rolling deadline) and Summer Internship Award (rolling deadline)
  • Networking within the alumni community and with employers

Community Safety: Community Safety is open 24 hours a day, including weekends and days the college is closed. CSOs and the after hours emergency team are available to assist with emergency safety and security issues. Call 503-517-5355 or text 503-849-8678 for assistance.

Information Technology (IT): The Help Desk, Computer Shop, and Computer Store are closed to walk-up traffic, but continue to provide critical services. Contact staff at the following email addresses:

Students who need a laptop to attend remote classes should fill out Reed's Lottery Mac Request Form (all fees are waived for the spring semester). For more information about resources and support, visit the IT page or Technology & Internet Resources.  

Disability & Accessibility Resources (DAR): Accommodations through Disability & Accessibility Resources (DAR) apply to the online learning environment as well as the in classroom. Students can contact DAR with questions at dar@reed.edu, or book an appointment with a staff member via DAR's online calendar.

Health & Counseling Center: The HCC is open weekdays from 9 a.m. – noon and 1 – 5 p.m. Students should call 503-777-7281 first to determine if an in-person visit is needed. Information about COVID-19, including a symptom self-checker, is available here.  Additional counseling and medical support resources are listed under Safety & Support Resources. 

Facilities: Maintenance staff are minimally staffed for on-campus facilities issues. Residence hall spaces will be cleaned every other day between 8 a.m. and noon. Students can contact the Facilities team as follows:

  • Cleaning or trash needs: Building Services On-Call (503-793-8880)    
  • Maintenance needs: Maintenance On-Call (503-558-5602)
  • Grounds issues or outdoor trash receptacles: Grounds On-Call (503-572-8636)   
  • Environmental Heal and Safety issues: EHS (971-284-4534) 

International Student Services (ISS): Program Director Dana Lawson and International Student Adviser Tyler Casey are available remotely during business hours and by appointment outside of these hours to accommodate international students managing time zone differences. Students should email iss@reed.edu for assistance. ISS will be offering remote programming soon; information will be posted in ISS Weekly.  

Library: The library will remain closed for the rest of spring semester. Summit and interlibrary loan for physical items have been ceased until further notice. The library has compiled the most up-to-date information about its online resources. Library staff will be available for remote reference help.

Mail Services: The mailroom window is open from 9 a.m.–4 p.m. Cash and credit are accepted. Contact Mail Services at mail-services@groups.reed.edu or 503-777-7214. 

Multicultural Resource Center: Students can contact Ashley Stull Meyers (meyersa@reed.edu) and Josh Cox (josbyron@reed.edu) for questions and information about MRC events and programs, including the Peer Mentor Program. MRC staff are available Monday through Thursday 9 a.m.–5 p.m.

Registrar's Office: Registrar's Office staff are available by email (registrar@reed.edu). Adjustments to academic policies in light of COVID-19 are compiled online here.

Residence Life: Students who have questions or need assistance related to on-campus housing should email Residence Life (res.life@reed.edu). Residence Life services and programming will continue remotely for the remainder of the semester. 

Restorative Practices: Students can contact Santi Alston (alstons@reed.edu) for questions and information about the Judicial Board, Title IX Board, Honor Council, and the Restorative Justice Coalition. 

SEEDS: Students can contact Santi Alston (alstons@reed.edu) or Ashley Stull Meyers (meyersa@reed.edu) for questions and information about SEEDS programs, such as the Reed Community Pantry. 

SHARE (Sexual Health, Advocacy, & Relationship Education): SHARE Program Director Rowan Frost is available for advocacy, safety planning, and resource referral by email (frostr@reed.edu) and text (520-272-7836); Zoom meetings can also be arranged. Students can also call the 24-hour crisis line Call to Safety at 503-835-5333.

Student Engagement: Students should email student-engagement@reed.edu for information or to make an appointment for a phone or virtual appointment. Students and prospective students can email reedorientation@reed.edu for orientation-specific questions. 

Student Life Office: The Student Life Office is available remotely during business hours for academic and resource guidance. To make an appointment with a dean call 503-517-7396 or email student-life@reed.edu. 

Academic Support Resources

Academic coaching: Students can schedule a phone or virtual academic coaching appointment with director David Gruber (online calendar) or coordinator Amaan Mohiuddin (online calendar).

Tutoring: Individual and drop-in tutoring is available online. All students are now eligible for up to two hours of individual (1-on-1) tutoring each week, for each course in which they are registered, until the end of Spring 2020 (May 14), provided that there are currently tutors for those courses. Additionally, all students are eligible for up to two hours of writing tutoring each week for the remainder of Spring 2020. Students can book an individual tutoring session using the "book this tutor" link on the tutor list. Students can join drop-in tutoring Meets via the links on the drop-in schedule page. 

Study Skills Resources: Students can read up on academic skills, strategies, and resources for working remotely on Academic Support's revised Study Skills Resources page. 

Library : The library has compiled the most up-to-date information about its online resources. Library staff will be available for remote reference help.

Disability & Accessibility Resources (DAR): Accommodations through Disability & Accessibility Resources (DAR) apply to the online learning environment as well as the in classroom. Students can contact DAR with questions at dar@reed.edu, or book an appointment with a staff member via DAR's online calendar.

Technical Support: IT created a guide to the technical aspects of remote learning.

Adjustments to academic policies: The Registrar's Office compiled up to date information about changes to academic policies.

Housing Resources 

Reed on-campus housing: Students are expected to move out of campus housing no later than March 27 at 5 p.m., except for those who received approval to remain in campus housing. Please email Residence Life (res.life@reed.edu) with any questions regarding on-campus housing.

Reed Switchboard: Switchboard is a free platform for Reed community members to post an "offer" or answer an "ask" for assistance such as housing, off-campus storage, rides to the airport, tutoring, and alumni connections.  

Temporary off-campus housing: The Reed YDSA (Young Democratic Socialists of America) is starting a program of mutual aid to temporarily house people, especially low-SES and international students. If you live off-campus and have the capability to temporarily house students, please add your information to this spreadsheet. Students who are currently living on campus can then look at the spreadsheet and reach out to people who will be willing to house them.

Semipermanent or permanent off-campus housing: Students who are looking for or offering sublets or shared leases for the remainder of the semester (or beyond) can add their information to this spreadsheet.

Reed on-campus storage: Students who are departing on-campus housing can leave belongings behind to be stored for free in on-campus storage. Students must pack the items into boxes and leave them locked inside of their on-campus room. Each box must be labeled with your name, student ID, current room assignment, and a contact phone number. Reed will store belongings until students return to campus or work with students to have items shipped or moved. See the Reed's COVID-19 FAQ page for more information. 

Dining & Food Resources

Commons Cafe is open daily from March 27–May 15, 2020 at the following hours: 

  • Breakfast: 8:30 a.m.–10 a.m.
  • Lunch: 12 p.m.–1:30 p.m.
  • Dinner: 5:30 p.m.–7 p.m.

Hours and services are posted on the Bon Appetit website; hours and services subject to change. 

Wellness Meals: Students who are feeling unwell or have been instructed to self-isolate due to illness by the HCC may request a wellness meal from the Commons menu for delivery by a college volunteer to their on-campus residence hall room. Students must fill out the Wellness Meal Request form each day they need to request a wellness meal or meals. 

Reed Community Pantry: The Reed Community Pantry provides nonperishable food items, toiletries, hygiene products, clothing, books, and more to Reed community members. The pantry is stocked with shelf stable items, fresh and frozen items, and limited grab and go (sandwiches and salads).

Beginning March 23–May 15, the Reed Community Pantry is open daily:

  • 11:30 a.m.–1:30 p.m.
  • 5–7 p.m.

Follow the Reed Community Pantry Facebook page for any updates on hours. If you have questions or requests for accommodations, please contact Ashley Stull Meyers meyersa@reed.edu and/or Leila Sinclair lsinclair@reed.edu.

Peer grocery and prescription delivery: Student Jade Fung is organizing grocery runs for students who are self-quarantined and need groceries or prescriptions. To volunteer to help or to ask for assistance, please fill out this form. Financial donations appreciated; please contact Jade at fungj@reed.edu. 

The following campus cafes are closed for the remainder of the academic year:

  • The Marketplace
  • Canyon Cafe
  • Homer's Hut
  • Paradox Cafe
  • Paradox Lost Cafe

Financial Support

Reed Emergency Loan and Emergency Funds are available to support students who experience financial challenges associated with travel from Reed to go home at the beginning of spring break. Students can fill out this form to start the fund request process.

Safety & Support Resources

For on-campus emergencies, please call Reed Community Safety at 503-788-6666. For off-campus emergencies, dial 911.

Community Safety: Community Safety is open 24 hours a day, including weekends, holidays, and days the college is closed. CSOs are available to assist with safety and security issues, including medical emergencies and lockouts. For on-campus emergencies, call 503-788-6666. For non-urgent situations, call the CSOs at 503-517-5355, text 503-849-8678, or walk in to 28 West for assistance.

Counseling services: Students remaining in Oregon can schedule telehealth appointments with a counselor at the HCC via phone or Zoom by calling 503-777-7281. The HCC staff can assist students residing outside of Oregon connect with mental health providers in their local community. See Mental Health Care Resources for additional emergency, hospital, and crisis line resources.

Medical services: When the HCC is closed, students can call the Community Careline at 800-607-5501 to consult with a registered nurse. Students who have PacificSource Student Health Insurance may also call their 24 Hour Nurse Advice line at 855-834-6150. Students not on this plan are encouraged to check if their health insurance company also provides a nurse advice line. See Urgent Care & Hospitals for local urgent clinics and hospitals. 

The Reed Care Team: The Care Team seeks to proactively coordinate resources and support for students who may be experiencing personal or academic issues that interfere with their ability to be successful at the college. Anyone can refer a student to the Care Team via the online care referral form. Referrals are reviewed during normal business hours.

Sexual and domestic violence support: SHARE Program Director Rowan Frost is available for advocacy, safety planning, and resource referral by email (frostr@reed.edu) and text (520-272-7836); Zoom meetings can also be arranged. Students can also call the 24-hour crisis line Call to Safety at 503-835-5333.

Mental Health Resources

Emergency mental health care

Cascadia Urgent Behavioral Health Walk-In Clinic: Mental health emergencies and crisis support, including emergency medication refills. Open Monday–Sunday from 7 a.m.–10:30 p.m. 4212 SE Division Street, Suite 100, Portland.

Cedar Hills Hospital: Short term inpatient mental health and substance abuse treatment; outpatient services include day treatment and intensive outpatient care. Call 503-844-5000 to set up an intake appointment or present in person. Available 24 hours a day. 10300 SW Eastridge St, Portland.

Crisis Assessment and Treatment Center (CATC): Mental health respite center for acute mental health crises for individuals who are on the Oregon Health Plan or who are uninsured. Stays can range 1–7 days on average; all stays are voluntary. Available 24 hours a day. Call direct at 503-232-1099, or call the Multnomah County Crisis Line at 503-988-4888 if the direct line is busy. 30 NE MLK Blvd., Portland.

Adventist Emotional Wellness Center: Intensive outpatient and partial hospitalization program for acute mental health crisis. Open Monday–Thursday from 8:30 a.m.–5 p.m. and Fridays from 8:30 a.m.–4 p.m. Call 503-261-5953 to access. 10101 SE Main Street, Portland.

Crisis support and counseling services

Health & Counseling Center: Students remaining in Oregon can schedule telehealth appointments with a counselor at the HCC via phone or Zoom by calling 503-777-7281. The HCC staff can assist students residing outside of Oregon connect with mental health providers in their local community. See Mental Health Care Resources for additional emergency, hospital, and crisis line resources.

Reed Counseling Hotline: Students can talk with a free and confidential licensed counselor by calling 866-432-1224. Available 24 hours a day.

Bridge City Counseling: Telehealth counseling services; accepting new clients. Accepts most insurance including Oregon Health Plan and Kaiser. Call 503-954-2188 or email info@bridgecitycounseling.com.

Portland Mental Health & Wellness: Telehealth counseling services; accepting new clients. Accepts most insurance including Oregon Health Plan. Call 503-622-8964 or complete an online appointment request form.

Crisis Text Line: Text HOME to 741741 to connect to a trained crisis counselor. Available 24 hours a day.

Multnomah County Mental Health Crisis: Mental health crisis support and access to Project Respond, a mobile crisis counselor program to help facilitate access to psychiatric inpatient hospital care. Call 503-988-4888 for consultation. Available 24 hours a day.

Call to Safety: Crisis support, follow-up advocacy, in-person medical advocacy, and support groups for survivors of domestic and sexual violence. Call 503-235-5333 (available 24 hours a day) or text 503-235-5333 (available Monday–Friday from 11 a.m.–3 p.m.).

National Suicide Prevention Lifeline: The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for students and loved ones. Call 1-800-273-TALK or use the chat feature on their website. Available 24 hours a day.

The Trevor Project LGBTQ Suicide Hotline: A crisis intervention and suicide prevention hotline for LBGTQ+ youth and young adults. Call 866-488-7386 (available 24 hours a day) or text START to 678678 (available 7 days a week from noon–7 p.m. PST).

Lines for Life: Lines for Life is a regional nonprofit dedicated to preventing substance abuse and suicide. Call 800-273-8255 or text 273TALK to 8398631. Available 24 hours a day.

Urgent Care & Hospitals

Urgent care clinics

ZoomCare: Same-day urgent care and primary and specialty care appointments, including medication refills. Locations near Reed in Sellwood, Woodstock and on Hawthorne. Schedule a same-day appointment online.

Providence Hospital Express Care: Urgent care medical services. Schedule a same-day office or virtual appointment online.

Legacy Go Health Urgent Care: Urgent same-day medical services. Make an appointment online or walk-in. Multiple locations in the Portland area.

Hospitals

Information about local area hospitals can be found on the HCC webpage.

Primary care doctors

Merritt Health & Wellness

Prism Health Center: Health care for the LBGTQ+ individuals.

Travel & Transportation

Transportation: Students can get to and from campus by using Portland TriMet, taxi, or rideshare services. See Transportation for more information.

Airline Information: Information about airlines that service Portland and their COVID-19-related policies and procedures is summarized here. 

Frontier Airlines – Students Fly Free

Enterprise College Student Assistance: Enterprise is waiving the underage fee and the one-way travel fee for college students 18–24 before May 30. 

Technology & Internet Resources

Information Technology (IT): The Help Desk, Computer Shop, and Computer Store are closed to walk-up traffic, but continue to provide critical services. 

Contact staff at the following email addresses:

IT has also created a guide to the technical aspects of remote learning.

Lottery MacBook Request: Students who need a laptop to attend remote classes should fill out Reed's Lottery Mac Request Form (all fees are waived for the spring semester). 

VPN Expansion: CUS is expanding virtual private network (VPN) services to try to accommodate students in China who need VPN access. Contact cus@reed.edu for assistance. 

Internet Essentials from Comcast: New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax. Apply by April 30, 2020.

Mobile and Internet data increases: Many Internet providers are temporarily raising or removing data limits. 

Portland Area Community Resources

Multnomah County Community Resources for COVID-19

The PDX COVID-19 Mutual Aid Network: “We are a collective of organizations, working in coalition to support folx in our communities most impacted by COVID-19. We will do our best to let you know within 48 hours if we're able to meet your needs. Fill out this form if you would like to make a request for support. If you are willing and able to offer support, please fill out this form.

Portland Reddit's Job, Food & Assistance Thread

COVID-19 Emergency Relief Resources for PDX: A comprehensive list of available resources in the Portland area

Connecting Dots PDX: A website connecting small business, freelancer, and the creative communities in Portland to address economic challenges including those brought on by COVID-19

Portland Parks & Rec: All Portland Parks & Recs facilities are closed until April 28, 2020; see website for updates. All trails and natural areas are open.

Oregon State Parks: All Oregon State Parks are closed until May 8, 2020; see website for updates. 

Questions? Suggestions?

This guide was compiled by the Reed Care Team. If you have questions or additions for this guide, please contact Assistant Dean for Student Support Britt Q. Hoover at hooverb@reed.edu or 503-777-7521.