Service Catalog

Access to Reed services, including email, Google, IRIS, swipe card, and other administrative systems (e.g., Banner Admin Pages, Fileshares, Argos, and Etrieve) must be requested through the computing account request form. Supervisors submit this for new employees, employees changing into a new role, and for student employees. Access for affiliates of the college (those not defined as staff, faculty, or students) must use the same form.

Assist staff with supported administrative systems, particularly with data issues.

Some applications are maintained and supported outside of IT.

Applications we support include: Banner Admin Pages, Banner Self-Service, Argos, Intellecheck, FormFusion, Etrieve, Transact, EMS, ARMS, DegreeWorks, EdConnect, IDOC College Board load, Instant ID, Prism, Transcript Solution.

Work with departments to help them receive and send data between systems.

Gradescope streamlines assignment management and assessment and supports faculty in providing consistent, timely feedback to students. Gradescope is available through Moodle.

Students, faculty, and staff

The IMC in the Library has AV equipment such as projectors, screens, and DVD/VCR players available for short-term loan: https://library.reed.edu/imc/

The PARC offers a wide range of audio and video equipment, as well as laptops and iPads, for checkout: https://library.reed.edu/parc/materials.html

Faculty and academic staff

AV Services has a limited set of equipment, including speakers, microphones, and web teleconference equipment, that faculty and staff members can check out for classes and academic events: https://www.reed.edu/avservices/equip_requests.html

The mLab also has a limited pool of items, including microphones, cameras, ring lights, and teleprompters, that faculty and staff members can check out for academic audio and video recording: https://www.reed.edu/it/mlab/

A soundproofed space with video-ready lighting and a teleprompter, located inside the mLab on the second floor of the ETC, is available to faculty by appointment.

We create and support WordPress blogs for Reed courses, departments, and offices. Request a blog.

Students
The Student Technology Equipment Program (STEP) makes technology available to students in need, allowing them to borrow a laptop during the academic year. The program is intended for students on financial aid and thesising seniors. The Library offers short-term equipment loans including laptops, projectors, digital cameras, portable audio recorders, speakers, and more. iPads are available for short-term checkout in the Performing Arts Resources Center (PARC).

Faculty & Staff
Loaner computers are available to faculty and staff during repairs through Computer Hardware Services. They can also provide short-term equipment lending.

Advising and training on AV technology in the classrooms. In-class emergency tech support is available.

Many college-owned computers are locked down in offices, labs, and classrooms for equipment tracking and to prevent theft. Many computing items are fragile and require special equipment or training to move safely. If you're moving offices or re-arranging a space, contact chs@reed.edu.

Consult with departments on their AV technical needs and suggest equipment and other solutions.

Instructional Technology staff work with faculty to design and implement digital projects that support their pedagogical goals. We provide in-class workshops and one-on-one help for students.

Data cleanup, helping to find problems caused by inconsistent data in supported systems.

Provide assistance with data reporting from supported systems which includes: Banner, Etrieve, Transact, DegreeWorks, Prism, Argos, ReedADMN.

Assist with evaluation of new and old spaces for permanent AV system installs. Once the feasibility and scope of a project is determined the AV department can assist with working through the funding process. Once funding has been secured the AV department can manage the logistics of installing the approved AV system.

We work with DAR and the library to coordinate video captioning and document remediation for course materials.

Digital exhibitions allow students and researchers to contextualize digital/digitized objects and create narratives around them. We can help you choose a platform and provide guidance, including one-on-one consultation and in-class workshops.

We can help faculty create facsimiles of ancient manuscripts, sculptures, and other artifacts for use in courses, either by using our own 3D printer or by collaborating with the digital fabrication space in the physics building.

Work with departments to set up electronic document storage.

Email at Reed is provided through Google's G Suite service which also includes calendar and Google Docs. Reed email can be accessed from a web browser or from the Gmail app on mobile devices.

• Accessing Reed Email
• Accessing Google Calendar
• Accessing Google Drive

When an employee or affiliate departs, or an employee transfers away from their current position, the current supervisor must submit the employee departure form. This ensures access is removed and Reed-owned equipment is returned to IT.

Central IT funds cover a majority of computing equipment across the college. This includes a primary computer and monitor for employees, and some shared workstations in classrooms, teaching labs, and administrative offices. Other college funds (e.g., department, faculty startup, grant, etc.) may be used to cover the cost of additional computing equipment. Regardless of funding, all requests for new or replacement computing equipment should go through the Computer Equipment Replacement (CER) request form. This ensures equipment can be supported by IT and meets security requirements. Software and equipment costing less than $500 is generally funded by the department.

The Computer Store in ETC 116 is available for technology consulting, and has recommended Apple laptops and iPads on display. They also have computer accessories available for purchase using department funds.

Reed’s online Apple Store offers educational discounts for personal purchases.

Learn more about getting equipment.

Web support services assists faculty with creating and maintaining individual professional websites.

A web-based fax system is available to faculty and staff who need to send or receive faxes. Students can contact Printing Services for fax support. Learn more about faxing at Reed.

Google Drive
Google Drive is used for document storage and sharing. Collaborative files should be stored in a Shared Drive where they are owned by the team rather than individuals. This ensures files remain available even when someone leaves the college.

• Requesting Shared Drives
• Using Shared Drives

Fileshares network file storage
Some administrative offices store department files on the network file server called Fileshares.

File Robot
File Robot allows users to securely share or receive large files (up to 2GB) with others, including non-community members. This is designed for short-term file sharing since files are automatically deleted after 14 days.

We can provide guidance and advice for using generative AI tools in teaching and scholarship. We developed this resouce in collaboration with the Center for Teaching and Learning and other campus offices: Generative AI Resources for Faculty.

We support mapping and geospatial analysis projects for teaching and research, using both QGIS (open source) and ESRI products (ArcGIS Pro, StoryMaps). Learn more about GIS at Reed.

Computer Hardware Services in ETC 109 supports computing hardware owned by the college. They are an Apple Authorized Service Provider and can also provide hardware repair for student-owned Mac computers. While they can't repair privately-owned PCs, they are able to offer basic diagnosis and repair guidance.

Advising and training on installed hybrid systems in the classrooms. Provides temporary loans of hybrid systems for classes or spaces without built-in equipment.

IT maintains a library of computing policies applicable at Reed, including among others the compter computer user agreement and data classification and handling guidelines. These policies are developed in consultation with and approved by the Computing Planning and Policy Committee.

Every five years, IT creates a strategic plan for the next five years after gathering community feedback though interviews and surveys. Each five year plan is posted to the IT stategic planning website, which also includes information about specific projects that have been completed in support of the plan's goals.

The Language Lab supports course-based and independent language learning. It hosts drop-in language tutoring and language-focused community events like karaoke, board game nights, and crafting.

The learning management system (Moodle) allows faculty members to share digital course materials, assignments, and collaborative activities with their students. Many other academic services, including Panopto, Hypothesis, and Gradescope, are available through Moodle.

• Moodle for faculty
• Moodle for students

We provide support for video recording with a lightboard - a transparent surface that allows you to write and draw on the board while facing your audience.

There are a number of ways to communicate with different groups of users. Google Groups is a great collaboration tool used for email, Google Drive sharing and calendar invitations. In some cases, shared email accounts can be setup for departmental use.

• Guide to mailing lists at Reed
• Request a Google Group
• Request a Course Google Group

Multi-factor authentication (MFA) provides an extra layer of security to Reed accounts and is crucial in protecting both individual and college-wide data. Duo is the MFA system used at Reed, and is required for all students, faculty, and staff. Learn more about Duo.

The multimedia lab (mLab) provides video editing, digitization, and media creation workstations for faculty. It also houses the DataLab, a support resource for students and faculty using quantitative data analysis in their teaching and research.

Students, faculty, and staff receive a primary computing account (referred to as Kerberos) which provides single sign-on to many of Reed's services, including the IRIS web portal, Google (used for Gmail, Docs/Drive, and Calendar), the wireless and wired networks, and more. Duo provides an extra layer of protection for accounts and is required for students, faculty, and staff.

Administrative staff may also have a separate account that is used to access enterprise systems such as Banner, the Fileshares network file server, and Microsoft Remote Desktop for Windows apps. This password is synced when staff change their Kerberos password.

Change your Kerberos password and security questions.

The Performing Arts Resource Center (PARC) provides access to discipline-specific software, audio and video equipment for checkout, and decdicated workrooms for audio recording and electronic music creation.

Learn about phishing, how to spot it, and how to report it.

We work with faculty to create and support podcast creation assignments. Students and faculty can record podcasts in a dedicated recording space in the PARC (room 327) or with our checkout equipment.

Printers and copiers are available across campus for students, faculty, and staff. All networked printers are supported by a third-party vendor, CTX/Xerox.

Need replacement toner, parts, or printer service? Submit a request for the vendor.

Toner recycling is provided through the Computer Store in the ETC 116.

Out of paper? Paper is provided through Print Services in Eliot. Print Services can also help with speciality and large print jobs.

• Printing for students
• Printing for faculty & staff
• Printer & copier support

We provide in-class workshops and one-on-one consultations on qualitative data analysis for coursework and academic research.

Data@Reed is a library/IT/Academic Support collaboration that provides support for all phases of the quantitative research process, including data collection, data analysis, data presentation, and more. Through the DataLab, we also support students and faculty using quantitative analysis tools like R/RStudio, Python, and Stata in their courses.

We provide audio and video recordings of academic events.

VPN
Some Reed systems are available off-campus through a secure connection to the Virtual Private Network (VPN). This is primarily used by administrative offices, but sometimes for students or faculty who need to remotely connect to research or lab computers. Administrative Staff are automatically approved to use the VPN on their Reed computer. Faculty and students who need the VPN must submit the request form. Learn more and submit the VPN request form.

Academic Software
Many academic software used in courses is available through the Virtual Computer Lab. Some site licensed software may be available for students to use on a personal computer. See a list of software at downloads.reed.edu

Library Databases
Many of the Library databases are available remotely when accessed from the proper URL linked from the Library's website.

Public affairs reviews and approves requests for new websites. Faculty and staff can submit a request through their web update request form.

We can help locate off-campus resources (cloud-based or through partnerships with other institutions) for research computing needs that cannot be met on campus.

Support for malware, phishing, account compromise, and incident response.

Hypothesis allows students and faculty to collaboratively annotate course materials. Hypothesis is available through Moodle.

Reed provides core software for students, faculty, and staff. Some software is available on Reed-owned computers only, while other software may be installed on personal computers as well.

Site-licensed software may be available from downloads.reed.edu or available for install on college-owned Macs through the Self Service application. The Virtual Computer Lab hosts many academic software used in courses.

All students, faculty, and staff can install Microsoft Office on a personal computer.

Faculty and staff who need to use Adobe for their work can pay for an annual subscription with department funds.

Learn more about software at Reed.

We provide support for faculty members to create high-quality video and audio recordings and share audio and video with their students through Panopto, our streaming media platform. Overview of Panopto at Reed.

We provide access to Qualtrics for faculty and students and support survey design for coursework and academic research.

Assign door swipe access and permission schedules, including course-related access.

The adoption of new software systems, online services, specialized hardware, and other technologies for institutional use must be approved by IT. If you are considering new technology for your office or department, please read more about our technology adoption process to get started.

In limited cases, where a critical need arises that cannot be solved by purchased software, IT may program a solution. We can also help you with technical questions and considerations with technology vendors you are working with.

The Reed campus phone system, consisting of physical desk phones, digital and analog lines, and the Zoom Phone platform, enable call routing for all Reed phone numbers and emergency services.

We work with faculty to identify appropriate virtual/extended reality experiences for courses and provide access to a small set of Oculus Quest headsets for in-class or independent viewing.

Web support services reviews proposed new technology adoptions for conformance to current accessibity standards. If you have questions or concerns about the accessibility of a web-based system at Reed, please email wss@reed.edu.

Web support services develops custom web applications, such as those in IRIS, to support college business processes. We also manage access to these applications. Email wss@reed.edu if you have a new project in mind, would like changes to an existing application, or need support.

Web support services provides administration, access, training, and technical support for Reed's web content management system, Cascade CMS. Email cascade@reed.edu for help in any of these areas, or visit the Cascade Training website for self help.

Public affairs handles requests for new websites, new or heavily revised content, photography, and site reorganizations. Visit their request forms page to get started.

IT offers a number of different options for web forms. Which is best for your purpose depends on: your intended audience, the functionality needed, and how the data needs to be used, among other considerations. Web support services can help you navigate these options. Email wss@reed.edu with a description of your project to get started.

Faculty and staff needing a shortened version of a long Reed URL for printed material may submit a request to wss@reed.edu. Please include the original URL and your preferred short version in the format "reed.edu/short-version". We may suggest an alternative if your preferred version is unavailable.

Web support services can apply college branding and appearance customization for college web systems that support those options. Email wss@reed.edu for more information.

Reed provides wireless coverage to community members and campus visitors. A wired connection is available in most offices and dorms.

• Connect to Reed's wireless network
• Register personal devices for use on the wired network
• Connect gaming and smart devices

Virtual meeting, phone, and collaboration software. Learn more about Zoom at Reed.