Computing & Information Services

System Status Archive

= Planned Outage = Status Message

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Citrix Server Restarted Successfully
The Citrix server has been restarted. ACS_Explorer (primarily used to get to Argos), StarRez, and Blackboard_Transact are all working fine. If you experience problems with these applications today, please contact Kerri Creager, kcreager@reed.edu. We may still be experiencing problems with Hyperion, which is being explored.

Citrix server restart affecting some admin services
We are doing a quick restart of one of our Citrix servers which serves up applications to administrative staff. The server restart should take about 15 minutes, at which point services will be restored and we'll update the status here. Applications that may be affected are ACS_Explorer (primarily used to get to Argos), StarRez, and Blackboard_Transact.

Oracle Planned Maintenance
The Oracle database cluster will be down for patching and maintenance this Friday Jan. 23rd from 10PM through 2AM.  All services and applications that rely on database support or access will be affected and /or experience outages.  This includes Banner, IRIS, SASSI, and others.  If you have questions or concerns, please email cdeiss@reed.edu or call x7551.  Thanks!

Moodle upgrade complete
The Moodle upgrade is complete and Moodle is functioning normally.

Moodle upgrade planned 1/19

Starting at 6:30 a.m. on Monday, January 19, CIS will update Moodle to version 2.6.7. We expect Moodle to remain available while the update is in progress.

We expect the update to be complete by 7:30 a.m. Please contact Trina Marmarelli with questions or concerns (marmaret@reed.edu or 503-517-5531).


Banner is back online

Banner maintenance is complete, and Banner is back online.


Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday morning, Dec 27.

Banner maintenance planned for 8:00 p.m. Friday, Dec 26
Banner will be taken offline at 8:00 p.m. on Friday, Dec 26 for maintenance.  Please note that this is 2 hours earlier than usual.  Service is expected to be restored by 2:00 a.m. on Saturday, Dec 27.  The following services may be unavailable while maintenance is in progress:
  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


Argos and NolijWeb Maintenance Outage
Argos and Nolijweb will be down for brief maintance Friday morning (12/12/14) from 7AM to 8AM.  Please contact Chris at cdeiss@reed.edu or x7551 if you have any questions or concerns.

Banner is back online

Maintenance is complete, and Banner is available.


Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday morning, Dec 5.

Internet restored in Garden and Farm Houses
The wired and wireless networks have been restored in the Garden and Farm houses. Please contact CUS (x7525 or cus@reed.edu) if you have further trouble.

Banner maintenance planned for Friday, Dec 5
Banner will be taken offline at 10:00 p.m. on Friday, Dec 5 for maintenance.  Service is expected to be restored by 2:00 a.m. on Saturday, Dec 6.  The following services may be unavailable while maintenance is in progress:
  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


Internet outage in Garden and Farm houses
The wired and wireless networks are down in the Garden and Farm houses due to a failure in the fiber cable feeding those locations. Technical staff are working to get it replaced, but it is currently unknown when network connectivity will be restored. Please contact the CUS Help Desk (cus@reed.edu or x7525) with questions or concerns.

Power Restored
Power has been restored across campus. We are bringing back network resources (like IRIS) back up. Thank you for your patience.

Power Outage
We are experiencing a power outage across campus. Internet outages have been reported in Vollum. Telephone service should be avaiable and internet is available in some buildings. We will continue to post as information becomes available.

Banner is back online
Banner maintenance is complete, and Banner is back online.

Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday morning, Nov. 8.

Banner maintenance planned for Friday, Nov 7 at 10:00 p.m.

Banner will be taken offline at 10:00 p.m. on Friday, Nov 7 for maintenance.  Service is expected to be restored by 2:00 a.m. on Saturday, Nov 8.  The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


Moodle issues resolved
The issues that were affecting Moodle earlier this morning have been resolved. If you experience any further Moodle issues, please send email to moodle@reed.edu or call Trina Marmarelli at extension 5531.

Moodle issues, 11/4/14
Moodle is running extremely slowly as of 9:30 a.m. Technical staff are working to resolve the issue. We will post an update as soon as we have more information.

Banner Forms restored

The Banner Forms servers are back online and functioning properly now.


Banner Forms down

The Banner Forms servers are down currently. Technical staff are working on the problem. Other services connecting to the Banner databases are working normally: e.g., IRIS, Argos, Nolij Web, DataTransfer.

We do not yet know how long Banner Forms will be down; we'll post updates as soon as we have more information.


CrashPlan server maintenance - Wednesday, November 5th

On Wednesday, November 5th, from 3am - 5am, CIS will be performing maintenance on the CrashPlan backup server. During this time your computer(s) will not be backed up to the server.

If you plan to work on important files during those hours, please use another backup method (such as a thumb drive) to save backup copies of the files.

Regular backups to the CrashPlan server will resume automatically when the upgrade is complete.

Have questions or concerns? Please let us know.


AFS Resolution

We believe the AFS (files.reed.edu) issues have been resolved. Please let CUS know if you experience any trouble.


Intermittent AFS Issue
We are experiencing intermittent issues with our AFS server. files.reed.edu may be unreachable for some people, some of the time. We are looking into the problem and hope to have a solution soon. 

Services Restored
All systems are restored at this time. 

Service Interruption
Some admin services, including Homeserver and Citrix Applications are down this morning. We are working to locate and resolve the problem. Thank you for your patience. 

CMS Maintenance Complete
The Cascade Server hardware upgrade was completed at 8:30pm, and all related registration and submission forms are now available. Please contact webmaster@reed.edu for any problems using the CMS or questions regarding the upgrade.

CMS Maintenance Evening of October 24
Cascade Server, Reed's Content Management System, will be unavailable the evening of October 24th from 6pm to 9pm. The system will be undergoing a hardware upgrade. As such users will see no changes to the CMS once service is restored, and Reed's website at www.reed.edu will remain in operation during this time. While most of Reed's web site will remain unaffected, some specific registration and submissions forms will be unavailable. Affected pages will indicate their status during this maintenance period. If you have questions please send a note webmaster@reed.edu.

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