Computing & Information Services

System Status Archive

= Planned Outage = Status Message

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Service Restored - IRIS, Moodle, others
At this time, IRIS, Moodle, Filerobot, and other affected web services have been restored.  If you continue to experience difficulties, please contact Computer User Services, cus@reed.edu, 503-777-7525.

Service Outage - IRIS, Moodle, others
A service outage has affected several of Reed's websites, including IRIS, Moodle, and Filerobot.  These websites are currently not accessible.  CIS staff are aware of the issue, and are working to solve it.  Updates and/or a status resolution message will be posted here.

Banner is back online

Maintenance is complete, Banner and dependent services are back online.


Banner maintenance in progress

Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday morning, Sep 20.


Banner maintenance planned for Fri Sep 19 at 10:00 p.m.

Banner will be taken offline at 10:00 p.m. on Friday, Sep 19 for maintenance.  Service is expected to be restored by 2:00 a.m. on Saturday, Sep 20.  The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


Voice and wireless restored
Wireless network and telephone service have been restored across campus.  If you are continuing to experience difficulties, please contact Computer User Services.

Voice and Wireless Outage
Reed College is currently experiencing a wireless and voice outage caused by a brief power outage on campus. Phones, Reed1x and ReedXenia are all affected. CIS staff are aware of the issue, and are working on a fix.  Additional information and a resolution message will be posted here.

Eliot wireless issue resolved

The issue with the wireless networks Reed1x and ReedXenia in Eliot has been resolved.  If you are still experiencing network issues, please contact Computer User Services.


Wireless outage in Eliot
Eliot is currently experiencing a wireless outage.  Reed1x and ReedXenia networks are affected. All network connections may also experience brief desruptions.  CIS staff are aware of the issue, and are working on a fix.  Additional information and a resolution message will be posted here.

Greywood wireless issue resolved
The issue with  the wireless networks Reed1x and ReedXenia in Greywood has been resolved.  If you are still experiencing network issues, please contact Computer User Services.

Email Delays Resolved
The issue related to delays in receiving email has been resolved.

Wireless outage in Greywood
Greywood building is currently experiencing a wireless outage.  Reed1x and ReedXenia networks are affected.  CIS staff are aware of the issue, and are working on a fix.  Additional information and a resolution message will be posted here.

Update on Email Delays
The issue with delays of email has been identified and largely resolved.  Some email messages had delayed from just a few minutes up to several hours.  CIS staff are continuing to look into the issue.  A resolution message will be posted here when the situation is fully resolved.

Email delays
A surge of incoming email to Reed has resulted in a delivery delay of 5 minutes or longer for some email messages.  Messages are not being lost, rather they are being queued up and delivered as quickly as possible.  A status update will be posted here when the issue is resolved and email delivery times are back to normal.

Blog Server Stabilized
The blog server has been running without any issues since Thursday, August 14. A few plugins had some recent updates the previous week that seemed to have fixed the issue.

Banner is back online
Banner maintenance is complete, and Banner is back online.

Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday morning, Aug 16.

Banner maintenance planned for Friday Aug 15 at 10:00 p.m.

Banner will be taken offline at 10:00 p.m. on Friday, August 15th for maintenance.  Service is expected to be restored by 2:00 a.m. on Saturday, August 16th.  The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts, Nolij transfer)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


Intermittent Blog Server Issues

We are experiencing intermittent blog server issues, but are working to isolate the issue causing the problem. If there is a blog outage, please report it to tis@reed.edu.


Administrative Services have been restored

Administrative Systems have been restored to the network. If you notice any lingering problems, please contact ACS at x7600.

Please note that because Argos was down overnight, if you had scheduled jobs, you may need to run them manually. Please contact the programmer/analyst in ACS who supports your department if you need assistance or have questions about that.


Moodle 2.6 update complete
Moodle has been updated to version 2.6. Please contact Trina Marmarelli (marmaret@reed.edu or 503-517-5531) with any questions or concerns.

Several Administrative services are offline

Several Administrative services are offline this morning due to a network issue. Technical staff are working on the problem. The following services are affected:

  • Argos 4.x
  • Nolij Web
  • DataTransfer
  • some FileMaker databases
  • banhost
  • the administrative homeserver

We don't have an exact timeframe for when this will be working again. Updates will be posted as soon as more information is available.


Moodle upgrade planned 8/13

Starting at 6:30 a.m. on Wednesday, August 13, CIS will update Moodle to version 2.6. Moodle will be unavailable while the update is in progress.

We expect the update to be complete by 7:30 a.m. Please contact Trina Marmarelli with questions or concerns (marmaret@reed.edu or 503-517-5531).


Biology Building Network Maintenance Update

As of 5pm today, a vast majority of the Biology building academic network maintenance has been completed. Tomorrow morning, 8/12, at 9am, CIS staff will complete the maintenance with minimal disruption to only a handful of devices connected to the wired network.

Printers may need to be powered down, then restarted to begin working on the network again. CIS staff will also visit printers the morning of 8/12, to make sure they are operational.


Ongoing Biology Network Maintenance
Our planned network maintenance for the Biology building is taking longer than expected. We are working to restore services as soon as possible and should have complete restoration by the end of the day. Thank you for your patience. 

Banner is back online
Banner maintenance is complete, and Banner is back online.

Banner maintenance in progress
Banner maintenance is in progress.  Banner, and dependent services, are offline.  Service is expected to be restored before 2:00 a.m. Saturday morning, Aug 9.

ReedCo Planned Outage
The ReedCo IDM database will be down briefly this Friday night (Aug. 8th) from 10PM through 11PM.  This will affect a variety of web applications that require database support, including IRIS and SASSI.  Please contact dba@reed.edu if you have any questions or concerns.

Banner maintenance planned for Friday, Aug 8 at 10:00 p.m.

Banner will be taken offline at 10:00 p.m. on Friday, August 8th for maintenance.  Service is expected to be restored by 2:00 a.m. on Saturday, August 9th.  The following services may be unavailable while maintenance is in progress:

  • Banner
  • Banner-related products (Self-Service web sites, SCT Datamarts, Nolij transfer)
  • Document Management (NolijWeb)
  • Oracle databases (including support for Reed web sites accessing Banner/Oracle data)
  • ID card printing and replacement

If your office has planned activities that may be interrupted by this maintenance work, please contact Jonathan Byrd (ext. 5517, byrdj@reed.edu) as soon as possible.


Library 3rd floor network maintenance - July 31, 2014
CIS will be performing critical computer network maintenance on the Library 3rd floor academic computer network on Thursday, 7/31, at 8:30am.

The network maintenance for the floor will take 1-2 hours to complete, but the interruption for each individual device is expected to be just a few seconds.

Services affected:
  • Printing to network printers may not work during the maintenance window.  Should you experience printing trouble after the maintenance, please contact Computer User Services.
  • Wireless networks Reed1x and ReedXenia will experience approximately 5 minutes of downtime during the maintenance window.

The wired administrative network will not be affected by the network maintenance.

Please contact CUS if you have any questions or concerns: cus@reed.edu or 503-777-7525.


Network upgrade Tuesday, July 29, 7:30am

On Tuesday, July 29th at 7:30am Computing & Information Services is planning a critical upgrade to the academic network.

Campuswide services affected include:

  • wired academic network
  • wireless networks (both ReedXenia and Reed1x)
  • all web and email services
  • access to Library resources

Note: The administrative network will have internet connectivity, but the services listed above will be unavailable. Phones will continue to function normally.

The network will be down for less than 15 minutes but there may be service disruptions that extend longer. We expect all services to be restored by 8:30am.

In the coming weeks, additional academic network upgrades will be necessary. Each upgrade will affect only the wired academic and wireless networks in one building at a time. Building occupants will be contacted in advance with information on what to expect and how to prepare.

Please contact Computer User Services if you have any questions or concerns.


Banner REAL down for maintenance Friday night.
The Banner REAL Oracle instance will be down for maintenance between 10PM Friday 7/25 and 2AM Saturday 7/26. This will offline certain applications (including portions of IRIS) for the duration. Please email dba@reed.edu with any concerns, thanks.

REEDCO database online
The REEDCO Oracle database has been repaired and all supported systems and applications appear to be available.  Thanks for your patience!

REEDCO database outage
The Oracle instance REEDCO is expriencing problems which may affect a number of web applications, including IRIS and the campus directory.  Work to repair the database is ongoing and will be updated here. Thanks for your patience!

Banner REAL down for maintenance Friday night.
The Banner REAL Oracle instance will be down for maintenance between 10PM Friday 7/18 and 2AM Saturday 7/19. This will offline certain applications (including portions of IRIS) for the duration. Please email dba@reed.edu with any concerns, thanks.

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